Support
Stuck, and need a quick answer?
Help with Lithaya.
Answers to the questions we are asked most. If yours isn't here, email [email protected]. We reply within 1–2 business days, Monday to Friday, 9:00 to 5:00 Eastern.
Getting started
Do I need to install anything?
No. Lithaya runs in your web browser. Chrome or Edge on a computer gives the best experience, including the Lithaya folder for your libraries.
How do I sign in?
Choose Sign in at the top of any page and enter your username or email and your password. Lithaya opens the product in your plan: the Clinical Workspace, or Lithaya Academy with the Academy plan. With All Access, Lithaya Academy is in the Clinical Workspace sidebar. You stay signed in until you choose Sign out.
I forgot my password.
Choose Sign in, then Forgot your password?, and enter your username or email. We email you a link to choose a new password; it works for 1 hour.
Can I use Lithaya on two devices?
One device at a time. If you sign in on a second device while still signed in on the first, Sign in asks first; choosing Continue signs you out on the first device. Choose Sign out when you finish on a shared computer.
Why does Lithaya ask me to confirm I'm a healthcare professional every time?
It is a professional reference tool, so the confirmation is part of how it is used safely. It takes one tick and one click, and it is never remembered between openings.
What do I need to set up first?
Nothing for the AI: Lithaya provides it. In the Clinical Workspace, create your Lithaya folder so your libraries are saved on your computer.
Can I use Lithaya on my phone?
You can read reports and practice Academy cases on a phone, but the Clinical Workspace is designed for a computer or tablet.
Clinical Workspace and Guided Review
What is the difference between Quick Summary, Full Report and Guided Review?
Quick Summary gives a short overview: the clinical impression, the main conditions of the differential, red flags and next steps. Full Report asks the follow-up questions first, then writes every section you selected. Guided Review is a shorter path: the questions first, then a draft SOAP note, Clinical Impression, Differential Diagnosis, red flags and tests, and referral considerations.
Why are there questions before every Full Report?
A first look at the case finds what the history left open: the details that would confirm or rule out the main possibilities, or reveal a red flag. Answering them makes the report more specific. Answer what you know and select Continue; with no answers, Continue writes the report without them. Unanswered questions are never assumed negative.
I found an answer after the report was written.
Select Review answers above the report and add it. The button turns amber and reads Update report: the next version is written with the answer, shows what changed, and marks the sections that changed. The earlier version stays in History. The questions stay the same for this case; they change only when the case text or specialty changes.
How much should I write?
A few sentences covering age, sex, the main complaint, timing and key findings with their values is enough to start. More detail gives a more specific report. When vital signs, examination findings or key results are missing, the report says which.
What do the numbers in square brackets mean?
They are citations. Select one to open the Sources list over the report with the quoted passage; the same list is at the end of the report. The articles are real, found in PubMed, but the AI chose which one supports each statement, so check that the citation fits before relying on it. Statements without a number are AI reasoning.
Why does a report have no citations?
Lithaya cites only articles it found in PubMed for the case, and removes any reference the AI invents. If no recent guideline or review was found, or PubMed could not be reached, the report says so and everything in it is AI reasoning. “Check it yourself” at the end gives ready-made searches to look further.
Why did Lithaya decline my case?
Lithaya answers only human clinical cases. Veterinary questions, non-medical requests, general questions with no patient and people asking about their own health are declined before any report is written, with a message saying why. Edit the input to describe a patient's case.
Why do I have to confirm my review before copying?
Every report is an AI-generated draft. Confirming your review when you copy, print, email or export records that a clinician checked it before it left Lithaya.
I refreshed the page and my case disappeared.
Refreshing starts a clean workspace on purpose. Choose “Restore previous case” to bring it back.
Lithaya Academy
Which track should I choose?
Nursing, Pharmacy or Medical Trainee, matching your program. You can switch track at any time; your progress in each track is kept.
What is the difference between practice and assessment mode?
Practice mode gives feedback after each station. Assessment mode gives it all at the end, like an exam.
Can I keep my progress?
Progress is kept in your browser. Export it from My progress to keep a copy or move it to another computer.
Can I write my own cases?
Yes, as long as they are fictional and about a human patient. The case writer removes identifiers such as names, ID numbers, dates of birth and addresses automatically.
Libraries and storage
Where are my saved cases?
In your Lithaya folder, inside Libraries. Settings shows the folder's full location.
How do I find an old case?
Open the Clinical Library and type in the search box: it searches the case text, titles, tags, recall notes and every report of every saved case, your edits included. Filter by diagnosis or by the date it was saved. Each result says where the words were found.
Can I use Lithaya on two computers?
Yes. Put your Lithaya folder in OneDrive, Google Drive or Dropbox, or on a USB drive, and on the other computer choose “Use an existing folder…” in Settings. Lithaya merges the cases each time it opens, when you come back to it, and when you select Sync now.
How do I move or back up my libraries?
In Settings, add a backup folder on another drive for a second copy of every save. In the Clinical Library, “Take libraries with me” copies them to a USB drive or one bundle file; “Import cases or libraries” brings them in on another computer.
Privacy and safety
Is patient information stored by Lithaya?
No. Common identifiers are removed before anything is sent, and the case text passes through Lithaya to our AI provider only to produce your report; neither keeps it. Your saved cases stay in your own folder. Leave out identifying details. See Trust & Privacy.
Does Lithaya replace my clinical judgment?
No. It is a reference and drafting tool. Every output must be checked against your own assessment and current guidance.
Can patients use Lithaya?
No. Lithaya is for healthcare professionals, trainees and students only. It does not offer patient-facing services.